Case and ticket management
Every incoming request becomes a case with an owner and a deadline. The system routes by priority and watches the service level. An expiring case raises an alert.
Internal operations automation
Internal operations as one governed workflow.
Capability
The backbone of the organization.
The system ties cases, approvals and documents into one chain. Every step gets an owner, a deadline and a log.
Functions
The whole internal operation, one system.
The backbone of the organization. Case, decision, document and permission in one system, next to the existing ERP.
System
Not a fixed package.
No system is an off-the-shelf product. Each one is shaped to the client's operation. We connect it to the revenue system, the database and the internal control systems. We extend it with further functions and connections as the operation requires.
Functions
The whole internal operation, one system.
Approval chains
Rules decide who approves and in what order. Delegation and escalation live in the system. Every decision is time-stamped.
Document processing with OCR
The system reads every incoming document, extracts the data with OCR, and places it in the right workflow. Uncertain fields go to human review.
Records and role-based access
Records are stored and deleted by retention rule. Everyone sees only the data their role allows. Every access is logged.
ERP and SAP integration, dashboards
The system works with the existing ERP, SAP and legacy applications. No migration. Leaders follow the state of every case on one dashboard.
Customers, orders and tasks in one register
Customers, orders, contract work, appointments, invoicing and e-mail in one place. The AI flags churn and sorts the incoming mail.
System
Not a fixed package.
No system is an off-the-shelf product. Each one is shaped to the client's operation. We connect it to the revenue system, the database and the internal control systems. We extend it with further functions and connections as the operation requires.
- Revenue system, invoicing, ERP and SAP connections.
- Your own database and existing applications, with no migration.
- Internal control, permissions and logging by the organization's rules.
- New functions and new connections at any time, at the pace of the operation.
Questions
Direct line:+36 30 891 1704
What does the internal operations system automate?
The full path of cases, tickets, approvals, documents and records. It reads documents with OCR, routes decisions by rule, and logs everything.
What happens to the existing ERP?
It stays. The system works with the existing ERP, SAP and legacy applications, with no migration.
Where does the system run?
On the client's servers or private cloud. Data does not leave the environment, and the client owns the source code.
How long does deployment take?
The first working workflow stands up within days. After that a new workflow or connection goes in every week.